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Version: 6.0

Servers: Integration with Incident Manager

General Description​

The Servers module automatically generates infrastructure incidents in the Incident Manager based on scheduled tasks and incoming server metrics.

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Incident Generation​

Incident registration is performed automatically according to a set of rules included in the content module.

The module generates incidents for the following typical scenarios:

  • high CPU load (over 85%)
  • high RAM consumption (over 90%)
  • high Load Average on Linux servers (load average / core over 1)
  • critical file system filling (over 90%)
  • absence of fresh metrics from server (longer than 15 min)
  • presence of actual zombie processes on Linux servers (if any)

Task Example​

The scheduled task High CPU Load searches for servers with sustained exceeding of the average processor load threshold, enriches the results with server context, and forms a description, additional fields, and a link to detailing for incident registration in the Incident Manager.

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Result​

After task execution, incidents are automatically created in the Incident Manager and contain:

  • title with deviation type and server name
  • description of the detected state
  • additional fields with server context and metric values
  • link to the rule and event fixation time
  • module tag for quick incident filtering

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Information

The Servers module incidents are focused on operational control of infrastructure deviations and use server context from Inventory and normalized directories of the module.