Configuring the Incident Card

General Description

The incident card view can be configured in the SM module settings section. To do this, go to Main menu - Module Settings - Incident Manager - Card.

In the settings interface, you can configure the displayed fields. By default, the incident card contains the following fields:

• Severity
• Status
• Reviewer
• Related incidents

---

Creating New Fields

To create new fields in the incident card settings interface:

1. Click the + button
2. Fill in the parameters for the new field

General parameters:

• Group Type - field category (Required, Meta, Participants, Additional). Fields of type System are only pre-defined fields
• Field Name - name of the new field
• Field Identifier - system name of the new field
• Display in Incident Card - whether to display the new field in the incident card
• Display as Filter - whether to display the new field as a filter for search
• Field Type - data type of the new field
• Default State - default value

3. Click the Save button

Now, when creating an incident, the card will contain the new field.

Dynamic Filters

For fields of type select and multi-select, it is possible to use not only predefined values but also dynamic options. To configure this, you need to specify a search query and time parameters, as well as the fields whose values will be used as the filter’s key and value.

Example

Let's create a field called test_select, enable the Display in incident card and Display as filter options, and set the Field Type - Selection. We will specify a static filter value where the key is test and the value is 10. Additionally, we will define dynamic options. When the specified query is executed, the key will take the value test_dynamic, and the filter value will become 1.

After configuration, if you open the created filter, it will have the values test and test_dynamic. Selecting these will filter incidents where the value of the test_select field is 10 or 1 respectively.

Editing Existing Fields

To edit a field parameter:

1. Select the field from the list and click on it
2. The parameter editor for the selected field will appear on the right; make the changes
3. Click the Save button

Deleting Fields

To delete a field, click the × button next to the field name. In the dialog box that appears, confirm the action by clicking the Delete button or cancel the action by clicking the Cancel button.