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Version: 4.2

Configuring the Incident Card

General Description​

The incident card view can be configured in the SM module settings section. To do this, go to Main menu - Module Settings - Incident Manager - Card.

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In the settings interface, you can configure the displayed fields. By default, the incident card contains the following fields:

  • Severity
  • Status
  • Reviewer
  • Related incidents

Creating New Fields​

To create new fields in the incident card settings interface:

  1. Click the + button
  2. Fill in the parameters for the new field alt text

General parameters:

  • Group Type - field category (Required, Meta, Participants, Additional). Fields of type System are only pre-defined fields
  • Field Name - name of the new field
  • Field Identifier - system name of the new field
  • Display in Incident Card - whether to display the new field in the incident card
  • Display as Filter - whether to display the new field as a filter for search
  • Field Type - data type of the new field
  • Default State - default value
  1. Click the Save button

Now, when creating an incident, the card will contain the new field.

Editing Existing Fields​

To edit a field parameter:

  1. Select the field from the list and click on it
  2. The parameter editor for the selected field will appear on the right; make the changes
  3. Click the Save button

Deleting Fields​

To delete a field, click the × button next to the field name. In the dialog box that appears, confirm the action by clicking the Delete button or cancel the action by clicking the Cancel button.